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Zoom says most service restored after US users hit by partial outage

(Reuters) Video-conferencing company Zoom Video Communications Inc said on Monday it had restored service to the majority of its U.S. users after a partial outage left many unable to log in to work meetings or attend school classes remotely.

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ZOOM SERVICE DOWN FOR SOME USERS DAYS AFTER MASSIVE EXPANSION

The San Jose, California-based company has experienced a surge in usage during the coronavirus pandemic, as millions of people turn to it for work meetings, school, social events including weddings and to otherwise stay connected while isolating themselves. Many schools that turned to remote instruction have used Zoom for classes.

Outage tracking website Downdetector.com showed more than 3,000 incidents of people reporting issues with Zoom around midday, down from nearly 17,000 a few of hours earlier.

"We are still in the process of deploying a fix across our cloud. Meeting and webinar service has been restored for the majority of users. We are continuing to roll out a fix for the remaining users still impacted. Users are also unable to sign up for paid accounts, upgrade, or manage their service on the Zoom website," Zoom said on its website.

The company said earlier it had “identified the issue causing users to be unable to authenticate to the Zoom website and unable to start and join Zoom Meetings and Webinars.”

ZOOM IS TRYING TO BE EVERYWHERE, AS IT EXPANDS SUPPORT FOR ADDITIONAL DEVICES

Zoom’s stock has risen more than eight-fold since its initial public offering final year and four-fold so far in 2020, but it was down 2.3% after falling as much as 5.4% in earlier Monday.

Zoom competes with Cisco Systems Inc’s (CSCO.O) Webex, Microsoft Corp’s (MSFT.O) Teams and Alphabet Inc’s (GOOGL.O) Google Meet platform for paying customers, particularly enterprises, while offering a free version to customers.

Zoom had 300 million daily meeting participants in April, the latest figures disclosed.

Even as its usage has soared, Zoom has come under fire over privacy and security issues, including incidents of “Zoom bombing” in which uninvited users entered and disrupted meetings. It has since rolled out major upgrades, including end-to-end encryption for video calls.

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Although a California company, Zoom has big research and development centers in China with hundreds of employees, according to a filing it made to the U.S. government.

“For sustained growth to continue, it (Zoom) will have to show investors that it can be relied on to ensure its core customers don’t drift towards the likes of Microsoft Teams, Google Meet and Cisco’s Webex,” said Susannah Streeter, senior investment and markets commentator at Hargreaves Lansdown.

“As Zoom fatigue sets in and the pandemic eases, it’s even more important that the company demonstrates its systems are secure, if it’s to be seen as a long-term player in this competitive market,” Streeter added.

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